The controller is:
Managing Director: Jakob Bader
82 Punggol Central
Parc Centros #01-07
Tel.: +65 84278840
Because of the size of our business, we do not need a data protection officer.
HOW ARE YOUR PERSONAL DATA PROCESSED?
We save and use your personal data only to process your orders and to get in touch with you. If you subscribed to our newsletter, we also use your e-mail address to send it out. If you registered on neuron.direct, we inform you about disruptions notifications from our data centers. You can use our career portal to apply for a job with us and send us your job application documents.
WHAT CATEGORIES OF DATA DO WE COLLECT?
Every time you visit our website your IP address is saved in anonymized form among other. If you register with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored.
In particular, we save the following data from you.
In the scope of your registration with us, we have to collect and process certain personal data from you as your registration data. For example, we need your name, address information, telephone number, payment information and your e-mail address to process your order. When paying by credit card we do not collect and store any payment information such as credit card numbers or verification codes. You disclose these only directly to the respective payment service provider. One exception with credit card payments is what is known as the pseudo card number: in order for you not to have to enter your credit card information for every payment, a pseudo card number is saved for your account. The pseudo card number enables only payment for offers on our website ordered from your customer account and is not identical to the credit card number. We delete these data as soon as you delete your user account with us or once the statutory retention period of 10 years expires. You can delete your user account with us by sending an e-mail to email@example.com with your deletion request. The legal basis for this processing is Art. 6 (1) lit. b GDPR.
If you subscribed to our newsletter or registered on neuron.direct, we also store your e-mail address. We delete these data one you delete your user account or if you no longer buy products and services from us or unsubscribe from our newsletter. The legal basis for this processing is Art. 6 (1) lit. a or Art. 6 (1) lit. b GDPR.
SERVER LOG FILES
Whenever you visit our websites, we automatically store certain data. This includes the IP address, type and version of the browser used, time, date, website from which the users come to our site. The IP address is saved for 7 days and then anonymized. The person can no longer be identified. The legal basis for this processing is Art. 6 (1) lit. f GDPR.
If you registered for our online forum, we save your username and e-mail address. After you delete your account in the forum, the saved data will also be deleted. The legal basis for this processing is Art. 6 (1) lit. a GDPR.
You sent us job application documents such as your resume, references and cover letter. Application documents from job applicants that did not result in hiring are deleted after 3 months. If you consented to further storage, your application documents will be deleted after 24 months. In the case of applications that resulted in hiring, the documents are forwarded to our HR department. The legal basis for the processing of your personal data in the job application process is primarily Section 26 of the German Data Protection Act (BDSG) in the version valid from May 25, 2018.
We have sweepstakes on our websites on various occasions. We save your first and last names, your e-mail address and, if applicable, the country you come from. We use the collected data only to process the sweepstakes. Once the sweepstakes end and the winner or winners are chosen and notified, the collected data are deleted. The legal basis for this processing is Art. 6 (1) lit. a GDPR.
WHO WE FORWARD YOUR DATA TO
Along with the controller, external service providers that assist us in providing our services may have access to your data. In some cases, other third parties such as authorities, external consultants or certain business partners may receive your data.
IN PARTICULAR, THIS MAY OCCUR IN THE FOLLOWING CASES:
If we register a domain for you, we provide the required data to the corresponding registration service provider.
PAYMENT BY CREDIT CARD:
When paying by credit card, the payment is processed by an external service provider. For credit card payments, your information is collected directly by the external service provider.
In case of a collection, the necessary data are passed on to an external service provider.
JOB APPLICATION DOCUMENTS
If you apply for a job using our career portal, your job application documents will be processed in Singapore.
Data is transferred to third countries in adherence to the statutory admissibility requirements. If the transfer of data to a third country does serve the purpose of performing our contract with you, we have no consent from you, the transfer is not necessary to assert, exercise or defend legal claims, and there is no other exception, we will only transfer your data to a third country if there is an adequacy decision in accordance with Art. 45 GDPR or appropriate safeguards in accordance with Art. 46 GDPR. One such adequacy decision is the “Privacy Shield” for the USA. For transfers to a company certified under the Privacy Shield, the data privacy level is considered essentially as adequate within the meaning of Art. 45 GDPR. However, we usually do not rely on the Privacy Shield, but agree on the EU standard data privacy clauses issued by the European Commission with the receiving party to establish appropriate safeguards in accordance with Art. 46 GDPR and an adequate level of protection.
OTHER CATEGORIES OF RECIPIENTS
State authorities and courts
WHERE ARE YOUR DATA PROCESSED?
The data are processed exclusively in our data centers in Amsterdam/Netherlands, and in Singapore.
SOCIAL MEDIA DATA
ONLINE PRESENCE ON SOCIAL MEDIA
We maintain online presence on social networks and platforms in order to communicate with our customers, interested parties, and users and inform them about our services. We use Facebook, Twitter, and Instagram, among others. When visiting each of these platforms, the terms and conditions and the data processing guidelines of the corresponding operator apply.
Unless stated otherwise in our data privacy notice, we process user data if users communicate with us on the social networks and platforms, e.g. publish posts on our pages or send us messages.
GOOGLE UNIVERSAL ANALYTICS
YOUR RIGHTS AS A “DATA SUBJECT”
You have the right to information about your personal data we process. If requests for information are not made in writing, please bear in mind that we might ask you to provide proof that you are the person you say you are. Furthermore, you have a right to rectification or deletion or restriction of processing, if available to you by law. Furthermore, you have the right to object to the processing in the scope of the statutory provisions. The same applies to a right of data portability.
RIGHT TO LODGE A COMPLAINT
You have the right to lodge a complaint about the processing of personal data by us to a supervisory authority for data protection.
VOLUNTARY NATURE OF DATA PROVISION
There is no statutory obligation to provide your data to Neuron Direct. However, you cannot use some of our services if you do not provide your data to us. The provision of your data is completely voluntary.